Service+and+Support

=What is the consensus about service and support of the iPF printers?=

While there were a lot of problems early on with the iPF5000 service and support, these issues have virtually all been resolved. Posts to the Wiki about Canon service and support for the last 2 years have generally been extremely positive. In the United States:


 * Canon now has a written warranty on printheads
 * Defective ink cartridges are replaced quickly and without question
 * Profiles are available for most Canon papers
 * Defective Roll Feed Units from the iPF5000 (problem specific to the iPF5000 model) have been fixed by Canon even after the warranty period expired
 * Telephone support techs are generally quite knowledgeable
 * When a service call is required, reports indicate that the service techs are good. Service is provided by CalGraph under a contract with Canon.