Paper+Loaded+Askew

=I get "Paper Loaded Askew" error every time I try to load a roll of paper=


 * Problem:** When loading 24" wide roll paper in a 6100, I continually got a message on the printer panel saying "Paper Loaded Askew" after selecting the media type. Also, the printer rewound the roll from the printer.


 * Resolution:**

1) First, try loading again, and be sure you actually do feed the paper into the printer straight, and align the right paper edge (when facing the printer from the front) with alignment mark scribed into the metal to the right of the rollers.  It helps to be sure the paper is tightly wound around the roll before feeding into the printer slot.  (best done with cotton gloves to avoid getting oils on the face of the paper).

2) If this doesn't work, you can try changing the "Skew Tolerance" on the printer so it isn't quite as picky about alignment.  **Menu - Paper Details - Media** (select the appropriate media type here) **- Skew Check Lv -** and try setting it to "**Loose**".  This may not be a good option if printing long panoramas or banners, since a little misalignment over a long distance can result in jamming or frayed paper edges.  Check the manual for cautions on setting this to Loose or Off.

3) Check the roll media to be sure the core (the cardboard tube around which the paper or canvas is wound) is flush and square with the right hand end of the paper and that the paper is evenly wound.  If not, gently try to get it square and flush (like evening out the end of a deck of cards).  Be careful not to damage the edge of the paper, since the printer sensor checks alignment using the right edge of the paper, not the leading edge.

In my case, the core was too long and measured 24-1/4", while the canvas measured 24", and the core protruded about 1/4" past where the paper was wound on the right hand side (where the alignment sensor reads). This caused the paper to be fed into the printer about 1/4" to the left of the alignment mark. Even setting the Skew Check Lv to Loose didn't work, since it was beyond acceptable tolerance. I took a sharp utility knife and carefully cut the 1/4" core back so it was flush with the tightly wound canvas, being careful not to damage the canvas. This solved the feed issue immediately.

4} If even that does not work, try loading another roll to see if it loads properly. If it does, then the printer loading mechanism is probably okay. If not, call Canon Tech support for assistance.