Plugin+Crashes+Photoshop

=The Photoshop plugin crashes Photoshop frequently.=


 * Problem:** One report of Photoshop frequently crashing when Export plugin is started. Depends on size of file--at over 400 MB, will likely crash first time plugin is invoked. With smaller files, repeatedly starting the plugin and then closing it (without printing anything) will crash Photoshop within 10 starts of the plugin--often much less. Application Error log in Windows shows Event ID 1000, Faulting application Photoshop 9.0.2, faulting module either ntdll.dll or unknown. **Note:** The plugin for DPP 2.2 works fine, does not produce this error.


 * System details:**


 * P4 3.0 GHz, 3 GB RAM, Matrox P750 dualhead with 2 analog monitors
 * Win XP SP2, latest critical updates, 3 GB fixed size Windows paging file
 * 25 GB free disk space on both system disk and Photoshop scratch file disk
 * Firmware 1.23, Plugin version 2.03, GARO driver version 3.41
 * Photoshop CS2, CS3 beta (both versions of PS cause same problem).
 * Printer connected by Ethernet.
 * Export plugin works fine from DPP 2.2


 * Resolution:** Finally traced to profiles in the Windows directory c:\windows\system32\spool\drivers\color. It turns out that profiles with an internal name that is very long (between 64 and 128 characters), or perhaps containing characters such as space, underscore and hyphen, cause a problem for the operating system. Problem eventually observed in Lightroom and Profilemaker Pro as well as Photoshop, so this is not a bug in the plugin. Once the internal profile name was shortened with Colorthink, problem was resolved.